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Reporting and Charting - Top


  • View the average resolution times of tickets customer, technician or group.

  • Graphical reports showing totals and percentages of tickets for different time frames.

  • Use the web based report builder to create, save and run your own custom reports.

  • Reports can be easily exported to Excel with the click of a button.

  • Use the real-time interactive chart builder to create rich charts.

  • Reports and charts can easily be published to both technicians and customers.

  • Reports and charts can be saved as PDF documents.


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