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Active Directory/LDAP Multi-language
Administration Console Network Inventory
Asset Management News Articles
Automation Remote Desktop
Billing Reporting and Charting
Call Management Scheduling
Code Signing Security
Culture/Localization Service Level Agreements
Customization Social Media Sign-in
Dashboard Support Contracts
Email Management Surveys
File Attachments Tickets
HTML Email Time Tracking
Knowledge Base Trigger Rules
Live Chat Visitor Tracking

Reporting and Charting - Top

 

  • View the average resolution times of tickets customer, technician or group.

  • Graphical reports showing totals and percentages of tickets for different time frames.

  • Use the web based report builder to create, save and run your own custom reports.

  • Reports can be easily exported to Excel with the click of a button.

  • Use the real-time interactive chart builder to create rich charts.

  • Reports and charts can easily be published to both technicians and customers.

  • Reports and charts can be saved as PDF documents.




 




 
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