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Active Directory/LDAP Multi-language
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Automation Remote Desktop
Billing Reporting and Charting
Call Management Scheduling
Code Signing Security
Culture/Localization Service Level Agreements
Customization Social Media Sign-in
Dashboard Support Contracts
Email Management Surveys
File Attachments Tickets
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System Requirements - Top

 

These system requirements only apply to the downloadable version. All hosted accounts already meet the system requirements, and there is nothing additional needed.

  • Operating System
    All versions of Windows that include the IIS web server. This includes Windows 2000, 2000 Server, 2003 Server, 2008 Server (including R2), Windows 7, Windows 8, Windows 10, Windows Server 2012 (including R2) and Windows Server 2016. Both 32 bit and 64 bit servers are supported.

  • Database
    MS Access, MS SQL Server (2000 and above), SQL Server Express (2005 and above)

    All of the latest versions of SQL Server are fully supported.


  • Software
    The .Net framework, version 4.0 or higher.

    This is pre-installed on Windows 8 and above, and is freely downloadable from Microsoft for older operating systems.


  • Web Browser
    Internet Explorer 9+, Chrome 5.0+, Firefox 4.0+, Safari 5.0+, Opera 10.5+

  • Email to Ticket Processing
    ReadyDesk supports the email protocols for POP3, IMAP and Exchange 2007 and above.

    Outlook 365, Exchange online, Gmail, Yahoo and countless other service providers are supported.

    You can optionally use our free email services.

  • Installation
    ReadyDesk is easily installed by running the downloadable setup program, which takes about 1 minute. IIS web server and directory permissions are set for you automatically.

    Hosted installation setups are automated and completed instantly.


 




 
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