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Active Directory/LDAP Multi-language
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Automation Remote Desktop
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Call Management Scheduling
Code Signing Security
Culture/Localization Service Level Agreements
Customization Social Media Sign-in
Dashboard Support Contracts
Email Management Surveys
File Attachments Tickets
HTML Email Time Tracking
Knowledge Base Trigger Rules
Live Chat Visitor Tracking

Support Contracts - Top

 
  • You can define an unlimited number of support contracts.

  • The support contracts feature allows you to charge your customers for a set limit on support.

  • Support contracts can be automatically charged on a recurring subscription basis.

  • Limit the number of tickets, chat sessions and/or remote desktop session.

  • Set a limit on how much support time a customer can receive.

  • Support contracts can be applied to individual accounts or all customers within the same company.

  • Customers can update existing support contracts or purchase new ones directly through the customer portal.

 




 
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