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API Overview
Example
Customers  
Companies  
Technicians  
Technician Groups  
Tickets  
Ticket History  
Ticket Attachments  
Billing Line Items  
Billing Invoices  
Time Tracking  
Knowledge Base Articles  
Scheduling  
Asset Managements  
 
add_group and update_group
The variables and values are the same for both add_group and update_group. However, when using update_group, only the variables and values you supply will be updated.
Input Variable Input Value Description
uid String value, limited to 255 characters. The technician ID to associate the line item with.
tid Integer value. The ticket ID to associate the line item with.
cid String value, limited to 255 characters. The customer ID to associate the line item with.
cost String value, no character limit. Comma separated list of sources this group has access to view
date String value, as date/time. Date/time of the line item entry.
title String value, limited to 255 characters. Title of the line item entry.
category String value, limited to 50 characters. The nme of the billing category for the line item entry.
duration Double (decimal) value. The duration of the line item entry. You can also use this variable for Quantity.
time_unit String value. The time unit of the duration. Valid values are "Minutes", Hours" and "Days" (without the quotes) and are case sensitive.
notes String value, no character limit. Basic notes for the line item entry.

Output Variable URL Encoded Description
added_line_item

or

updated_line_item		 No Line item ID that was added or updated.
Example Usage
http://localhost/API/default.aspx?key=your key here&action=add_group&name=Group 1
Example Response
XML: 
<?xml version="1.0"?>
<response>
    <added_line_item>5</added_line_item>
</response>
JSON: 
{
	"response": [
		{
			"added_line_item" : "5"
		}
	]
}
URL DELIMITED: 
added_line_item=5