| API Overview |
| Example |
Customers  |
| Companies |
| Technicians |
| Technician Groups |
| Tickets |
| Ticket History |
| Ticket Attachments |
| Billing Line Items |
| Billing Invoices |
| Time Tracking |
| Knowledge Base Articles |
| Scheduling |
| Asset Managements |
| get_attachments |
| Input Variable | Input Value | Description |
| tid | Integer value | A valid ticket ID number. You may also use * as a wildcard. |
| cid | String value Required | A valid customer ID to limit the returned values by. You may use * as a wildcard. |
| start_tid | Integer value | The starting ticket ID number to return attachments for. |
| end_tid | Integer value | The ending ticket ID number to return attachments for |
| count | Integer value | This would be the number of attacments to return. |
| Output Variable | URL Encoded | Description |
| ticket_id | No | Ticket ID the attachment is associated with. |
| file_name | Yes | The name of the attachment. |
| file_size | No | The size of the attachment. |
| file_date | No | The last modified date of the attachment. |
| Example Usage |
| http://localhost/API/default.aspx?key=your key here&action=get_attachments&tid=* |
| Example Response |
| XML: |
<?xml version="1.0"?> <attachments> <file> <ticket_id>5160</ticket_id> <file_name>favicon.ico</file_name> <file_size>32.21 kb</file_size> <file_date>3/19/2014 6:56:06 PM</file_date> </file> </attachments> |
| JSON: |
{
"attachments": [
{
"ticket_id" : "5160",
"file_name" : "test.txt",
"file_size" : "32.21 kb",
"file_date" : "3/19/2014 6:56:06 PM",
}
]
} |
| URL DELIMITED: |
ticket_id=5160&file_name=favicon.ico&file_size=32.21 kb&file_date=3/19/2014 6:56:06 PM |