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- Files of any type can be easily attached to new and existing tickets by
both technicians and customers.
- Files can be easily sent from one party to another during live support chat settings.
- Files can be attached to tickets from attachments on incoming emails.
- Existing attachments will be preserved when a new attachment with the same name is added. Also, if two or more files with the same name are attached at the same time they will all be preserved, and will not overwrite each other.
- Attachments are show inline in the ticket history, making it easier to quickly see who added the attachment and when.
- Administrators can define all attachments settings, including who can attach, file sizes and more.
- Files can be attached directly to customer accounts. This is useful for storing documets related to the cutomers' accounts.
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