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- View the average resolution times of tickets customer, technician or group.
- Graphical reports showing totals and percentages of tickets for different time frames.
- Use the web based report builder to create, save and run your own custom reports.
- Reports can be easily exported to Excel with the click of a button.
- Use the real-time interactive chart builder to create rich charts.
- Reports and charts can easily be published to both technicians and customers.
- Reports and charts can be saved as PDF documents.
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