- Allows technicians to connect to a remote customer's Windows based computer, and view and control their desktop.
- Remote sessions can be initiated by the customer or technician.
- Unattended sessions are possible when running the remote desktop tool as a service.
- Works through firewalls and proxies with no configurations necessary.
- Includes file transfer.
- Nothing for the customer or technician to install.
- Single-click connection. No IP addresses, ID numbers or passwords have to be entered.
- All remote desktop sessions are securely encrypted.
* Please note that recent updates to AVG have their "CyberCapture" enabled by default, which interferes with the remote desktop utility, as the files used to connect are compiled on-demand, and AVG apparently does not like newly created files. Rest assured that our files are digitally signed with a code-signing certificate to verify authenticity, and they are completely safe. This is simply a bug in AVG that they will hopefully fix soon.
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