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- You can define an unlimited number of support contracts.
- The support contracts feature allows you to charge your customers for a set limit on support.
- Support contracts can be automatically charged on a recurring subscription basis.
- Limit the number of tickets, chat sessions and/or remote desktop session.
- Set a limit on how much support time a customer can receive.
- Support contracts can be applied to individual accounts or all customers within the same company.
- Customers can update existing support contracts or purchase new ones directly through the customer portal.
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