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- ReadyDesk supports both sending and receiving HTML formatted emails.
- Add richer content to the email templates in the administration console using the web based rich-text editor.
- Technicians can add HTML formatted content to tickets using their own rich-text editor.
- HTML content from incoming emails will be included in tickets. This includes style formats, images, links and more.
- ReadyDesk easily handles common email encodings, such as quoted-printable.
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